Damage Catalogue of Hertz Georgia

1. PREFACE

The document is created to simplify the management of the car return process. Please note that the document includes indicative prices for damages, and if necessary, any damage assessment and price adjustment can be carried out at the corresponding authorized service center.

The definition of an obligatory standard is part of the most important bases for a correct damage admission of the vehicles. In order to be able to make the right judgement of damages the differentiation between traces of usage and real damages is crucial. Traces of usage arise from the use of the vehicle as agreed and are unavoidable and therefore excluded as damage. The vehicle can be rented again without immediate repairs as it is in a safe and immaculate technical condition. Examples: minor cracks on the painting or dents smaller than ® 1 cm. Damages, such as scratches or dents where the vehicle can be rented again without immediate repair, are no traces of usage and are therefore described in this catalogue. All damages where immediate repair is required, such when the vehicle is not roadworthy anymore, it has technical faults or the safety cannot be guaranteed, an individual inspection by a workshop might be applicable in addition to this catalogue. Example: crash of several parts. A conscientious inspection of the vehicle is important for a correct judgement of the damages; corresponding conditions are necessary when doing the inspection. Essential prerequisites for the inspection of the vehicle are daylight and/or sufficient artificial light. Also adequate weather conditions in case of an outer inspection. If the car is returned in a dirty condition and its visual inspection is not possible, the company has the right to wash and inspect the car within 24 hours. In case new damages are discovered, photographic evidence and details regarding the damage compensation will be sent to the customer via email . The typical damages of a rental vehicle are visualized in this damage catalogue by means of example pictures and a clear classification. Every picture describes a vehicle part and is judged based on the level of severity. In addition to the below mentioned damage charges, other charges might apply as well, such as administrative costs, loss of usage of the vehicle, towing costs, transfer costs, etc.

2. Definition of the damage strengths 

Scratch

Scratches are mechanical damages to the surface which are caused by sharp/pointed objects and are mostly visible as a longish deepening.

We define the scratching damage about the forming (superficial or deep) and the length or size (e. g. > 2 cm) of the scratches.

A deep scratch is characterized by a perceptible deepening in the paintwork. This damage only can be cleared by painting or renewal of the component.

Dent

A dent is a concave' deformation distortion at the surface of the car body. We define dents with and without varnish damage as well as different diameters of the dents.

A dent without varnish damage can in general be removed by pushing or pulling. In case the dent has caused damages at the paintwork, the entire area needs to get repainted.

Dents at plastic components (e. g. bumper) in general only can be removed by exchanging the respective parts.

Break

A break describes a plastic deformation of a component up to its destruction. The break of a component is in general made by an outer strength influence (e. g. annoyance).

Attachments like headlight, rear lights, mirror glass, mirror case are examples of broken items.

'Deformation by strength influence from the outside inside.

Crash

A crash, is defined as a heavy damage of one or several connected elements, which extend the category of scratch, dent, break.

Missing

Missing defines the "no longer available" status of a component in the vehicle. Most common items are rear luggage cover, aerial radio devices, GPS CD’s or SD cards. The exchange or theft of the original wheels/tires or the spare wheel also is described about this damage strength.

Not fixed

The damage strength not fixed describes an unfastened or loose component at the vehicle. Examples of it are using levers, switch or also seats.

Defect

The condition defect defines generally this "not working any more" a mechanical or also electrical component in the vehicle. The reason for it can be justified itself by an outer influence (e.g. being missing operation, violent damage) like also failure of the component both. Being able to list key, remote control, radio etc. as examples of faulty components.

Rip

A rip is a damage to the surface of a component by an outer influence or overtaxing. Construction tarpaulins, upholstery/seats, interior trim or also tire, are examples of this damage strength.

Hole

The damage strength hole defines an opening/a cavity in a component generally and is by an outer influence or rather penetrate a foreign material to the surface caused. Examples of the damage strength 'hole' are tires, stuffing, seats interior trim or open building plan.

Warped

The damage strength warped defines the mechanical damage to a component by an outer strength influence. Examples for warped components are loading up side, hydraulic cylinder, windshield wiper arm or number plates.

Untight

The damage strength untight describes out systems or containers generally an outflow of liquids in the vehicle. Examples of liquid leaving are water cooler, condenser or sump.

Soiled

The condition soiled describes generally an excessive pollution of the vehicle, particularly the interior or the cargo hold or trunk. These can result from an improper use for also inadequate securing of load. Not removable, visible spots are a considerable defect in the cabin. Pollutions which aren’t removable by a normal cleaning on the station are considered a damage. Examples of it are soil attachments in the suitcase or cargo hold of the vehicle to seat, carpet or interior trims like liquids also run out.

Burn hole

The damage strength burn hole defines a damage by impact of heat caused mostly by cigarette burning ash falling down or handling a cigarette inattentively in the interior of the vehicle. Damage pictures happening frequent are burn holes in the area of the A column driver side at seats, car mats, interior trims of the doors like also at the roof interior trim.

Rock fall

A rock fall is a selective damage to the surface to car body components (e.g. bumper, headlight, hood, windshield) and arises in general from foreign elements whirled up. Rock falls can be removed painting the damaged zones, exchange of also Smartrepair. A rock fall is a selective damage this one whether "field of view" (Piece of paper area of the wiper blade driver side) and "not in the field of view" distinguished.

Damage by hail

Damages caused by hail describes plenty of dents all over the car body.

 

 

 

 

 

3. Exterior damage catalogue in pictures

 

1. 1. Scratch

Scratches are mechanical damages to the surface which are caused by sharp/pointed objects and are mostly visible as a longish deepening.

1. 1. 1. Scratch on the surface

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
On the surface	200	250
On the ground coat	---	---
Damage charge in LOCAL CURRENCY      GEL      INC. VAT

 

 

1. 1. 2. Scratch on the surface

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
On the surface	200	250
On the ground coat	---	---
Damage charge in LOCAL CURRENCY      GEL       INC. VAT

 

 

3.1.2 Scratch on the ground coat

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
On the surface	---	---
On the ground coat	500	550
Damage charge in LOCAL CURRENCY      GEL   INC. VAT

 

 

 

 

1. 1. 3. Scratch on the ground coat

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
With paintwork	---	---
Without paintwork	500	550
Damage charge in LOCAL CURRENCY      GEL    INC. VAT

 

1. 2. Dent

A dent is a concave deformation distortion due to an external force at the surface of the car body. We define dents with and without varnish damage.

1. 1. 1. Dent- without paintwork

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
With paintwork	---	---
Without paintwork	550	600
Damage charge in LOCAL CURRENCY      GEL    INC. VAT

 

 

 

 

1. 1. 2. Dent- without paintwork

                                         

 

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
With paintwork	---	---
Without paintwork	550	600
Damage charge in LOCAL CURRENCY      GEL     INC. VAT

 

 

3.2.2 Dent- with paintwork

 

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
With paintwork	650	700
Without paintwork	---	---
Damage charge in LOCAL CURRENCY      GEL      INC. VAT

 

 

3.2.2 Dent- with paintwork

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
With paintwork	650	700
Without paintwork	---	---
Damage charge in LOCAL CURRENCY      GEL     INC. VAT

 

 

1. 3. Break

A break describes a deformation of a component up to its destruction. The break of a component generally made by an outer strength influence (e.g., ^[1]annoyance). A broken component is irreparable. Cracked is a type of damage that does not require the replacement of the component.

3.3.1 Break-cracked

 

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Car group	A\B\C1\C	D\R\T1\T\F\P\V
Size in cm	Over 2 cm\part----price per element!
Necessary replacement	A service center assessment is necessary	A service center assessment is necessary
Not necessary replacement	700	750
Damage charge in LOCAL CURRENCY      GEL     INC. VAT

 

 

3.3.2 Break

 

 

 

 

 

 

 

 

 

 

 

 

Car Group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

3.3.2 Break

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

3.3.2 Break

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

 

 

 

1. 4. Missing

Missing defines the “no longer available” status of a component in the vehicle and refers to an element that was part of the vehicle or the rental agreement at the beginning of the lease but is no longer available or returned to the rental agency by the end of the lease. 

3.4.1 Missing

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

1. 5. Crash

A crash is defined as a severe damage of one or more connected elements, extending the category of scratches, dents and breaks.

 

3.5.1 Crash

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

 

3.5.1 Crash  

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
Repair cost	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

3.6 Tires and Wheels

This kind of damage is not covered by any type of insurance.

 

3.6.1 Tires

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
At least 2 tires must be replaced!
The cost of the damage	600	1000
Damage charge in LOCAL CURRENCY      GEL     INC. VAT

 

 

 

3.6.1 Tires

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
At least 2 tires must be replaced!
The cost of the damage	600	1000
Damage charge in LOCAL CURRENCY      GEL          INC. VAT

 

 

3.6.1 Wheels

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
price per element!
The cost of the damage	A service center assessment is necessary	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

 

3.6.1 Wheels

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
price per element!
The cost of the damage	A service center assessment is necessary	A service center assessment is necessary
Damage charge in LOCAL CURRENCY      GEL

 

 

 

4. Interior damage catalogue in pictures

4.1 Soiled - The condition soiled describes generally an excessive pollution of the vehicle, particularly the interior or the cargo hold or trunk. These can result from an improper use for also inadequate securing of load. Not removable, visible spots are a considerable defect in the cabin. Pollutions which aren’t removable by a normal cleaning on the station are considered a damage. Examples of it are soil attachments in the suitcase or cargo hold of the vehicle to seat, carpet or interior trims like liquids also run out.

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
The cost of dry cleaning
The cost of the damage	450	700
Damage charge in LOCAL CURRENCY      GEL       INC. VAT

 

4.1.1 Soiled

 

 

 

 

 

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
The cost of dry cleaning
The cost of the damage	450	700
Damage charge in LOCAL CURRENCY      GEL               INC. VAT

 

4.3 RIP

4.3.1 RIP

A rip is a damage to the surface of a component by an outer influence or overtaxing. Construction tarpaulins, upholstery/seats, interior trim or also tire, are examples of this damage strength.

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
price per element!
The cost of the damage	700	800
Damage charge in LOCAL CURRENCY      GEL       INC. VAT

 

 

 

4.4 Burn hole

4.4.1 Burn hole

The damage strength burn hole defines a damage by impact of heat caused mostly by cigarette burning ash falling down or handling a cigarette inattentively in the interior of the vehicle. Damage pictures happening frequent are burn holes in the area of the A column driver side at seats, car mats, interior trims of the doors like also at the roof interior trim

 

 

 

 

 

 

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
price per element!
The cost of the damage	450	500
Damage charge in LOCAL CURRENCY      GEL        INC. VAT

 

 

 

 

4.3.1 Burn hole  

 

Car group	A\B\C1\C	D\R\T1\T\F\P\V
price per element!
The cost of the damage	450	500
Damage charge in LOCAL CURRENCY      GEL        INC. VAT

 

5. Missing Inventory and Equipment catalogue in table format

 

Missing equipment	service price	Self-cost	Total Charge
Registration certificate	150	150	300
Plate number	150	150	300
Wi-Fi router	100	500	650
Child seat	100	600	750
Car key	200	1000	1100
Snow chains	100	350	450
Spare tire	200	800	1000
Jack and tools	200	500	700
Damage charge in LOCAL CURRENCY      GEL      INC. VAT

 

 

 

 

 

 

 

 

 

This damage catalogue contains estimated net prices from an authorized workshop.

These prices will serve as base for the calculation of the repair charge / damage costs.

Damage catalogue is an active in the case of standard insurance or the presence of any insurance package unless the insurance terms are violated:

In the event of the vehicle damage, immediately stop the car, call the police and do not leave the scene of accident until police arrives, contact us and follow the rules provided by the company’s technical team!

Police: 112

Hertz technical Support: +995 577-093-958

Hertz Customer Service: +995 597-994-453

 

 

 

 

Technical Manager Hertz Georgia

Managing Director Hertz Georgia

 

 

 

 

 

 

 

 

Valid from.......................